Refund Policy

At NOTIVEX, your satisfaction is important to us. Every order is handled with care, and we stand behind the quality of the products we offer. To ensure clarity, fairness, and peace of mind, please review our refund policy below.

How Our Products Are Fulfilled ?

Some of our products are made or prepared specifically for each customer and shipped directly from our trusted fulfillment partners after an order is placed. This approach allows us to maintain consistent quality standards while providing a smooth and reliable global shipping experience.

Eligible Cases for a Refund

We are happy to offer a full refund if any of the following occurs:

Your item arrives damaged
There is a manufacturing or printing defect
You receive an item different from what was originally ordered

How to Request a Refund

To help us resolve the issue quickly and efficiently, please:

Provide clear photos showing the issue

Once the issue is verified, we will promptly issue a full refund to your original payment method — no product return required.

Non-Eligible Cases

Refunds are not available for:

Change of mind after delivery
Dissatisfaction unrelated to product quality
Incorrect size or color selection when accurate product details were provided on the product page

Refund Processing

Approved refunds are processed within 3–10 business days.

Please note that the time it takes for the funds to appear in your account may vary depending on your payment provider or bank.

Our Promise

We believe trust is built through transparency and consistency. If something isn’t right with your order, we are committed to making it right — fairly, quickly, and with care.